Activate or Disable Text Messages

You can disable text messages for a local tracking number by navigating to that number's configuration page. Once text messages have been disabled, mobile users will no longer be able to send them to your tracking number.

Use this article to learn how to:

  • Turn on text messaging for a local tracking number
  • Disable text messages for a local tracking number

Getting Started

Each local tracking number you create is automatically set up to receive text messages. If you've previously turned off text messaging for a local number, and would like to re-enable text messaging, use the first set of instructions in this help article.

Disabling text messages will prevent any further text conversations from appearing on the selected tracking number in your account. When text messages are disabled, old text conversations and messages are not deleted and will still be accessible in Lead Center. Text messages can be turned on or off at any time.

Send and Receive Text Messages

Activate Text Messages

  1. Choose the company whose text messages you'd like to activate.

    company.png

  2. Click Numbers at the top of the page.

    numbers.png

  3. Select Edit for the local tracking number where you'd like to re-activate text messages.

    Edit.png

  4. Scroll down and check the box that reads "Receive text messages (SMS) on my tracking number"

    screenshot_378.png

  5. Select Save Number at the bottom of the page.

    Save.png

Disable Text Messages

  1. Choose the company whose text messages you'd like to disable.

    company.png

  2. Click Numbers at the top of the page.

    numbers.png

  3. Select Edit for the tracking number where you'd like to disable text messages.

    Edit.png

  4. Scroll down and uncheck the box that reads "Receive text messages (SMS) on my tracking number"

    screenshot_379.png

  5. Select Save at the bottom of the page.

    Save.png

Have more questions? Submit a request

Comments

Need additional help? Ask our Community!