You can assign a campaign to any of your source tracking numbers in CallRail. The campaign name is associated with all calls to that tracking number and can be used as a filtering option for that number in the CallRail call log.
This method for assigning a campaign to a number only works for source tracking numbers.
Once a campaign is set for a source tracking number, it will appear in its own column in the call log and your reports. Call notification emails for your source tracking number will also include the campaign information.
Assign a Campaign to a Source Tracking Number
- Choose the company where you'd like to add a campaign to a source tracking number.
- Select Tracking at the top of the page.
- Click the Pencil icon at the right end of a number's row to edit its main configuration.
- On the configuration page, click the Pencil icon in the upper-right of the Number Options menu.
- Enter the Campaign Name for your source tracking number.
- Click Save at the bottom of the section to save your source tracking number campaign.
Find Your Campaign in the Call Log
Once you have assigned a campaign to your source tracking number, use these instructions to find the campaign in your call log.
- Select Activity at the top of the page.
- Click Edit Columns to the bottom-right of your Activity Log's graph.
- Choose the checkbox for Campaign in the Session Details group. This will show the Campaign column on your Call Log.
- Select Add Filter in the filter panel at the top of the Call Log.
- In the menu that appears, choose Campaign in the Session Details group.
- Click the Campaign filter drop-down menu and enter the name of your source-tracking campaign to make it appear by calls it is associated with.
Can I change the name of a campaign?
Yes, but the new campaign name will only appear for new calls. Old calls will appear under the old campaign name.