Two-Factor Authentication in the CallRail App

Two-Factor Authentication adds an extra layer of security to your account. Each time you log into your account once Two-Factor Authentication is active, you'll be required to enter a code after you enter your password. This code is generated at random by a third-party authentication app, or can be sent to you in a text message to your mobile device.

Use this article to learn how to:

  • Log into the CallRail App with a Text Message Code
  • Log into the CallRail App with an Authenticator

Getting Started

Two-Factor Authentication must first be set up in the CallRail web app before it can be used with your mobile login.

How to set up Two-Factor Authentication in your CallRail account.

Once Two-Factor Authentication is active, you'll enter your authenticator code each time you log into the CallRail app. Each user in your account is able to set up Two-Factor Authentication for their login.

If you incorrectly enter your password or authentication code five times, your login will be locked for five minutes. After five minutes has passed, you can retry your username and password to access your account. If you incorrectly enter your password or authentication code five more times, your login will be locked for an hour. The lock only applies to your username, and won't affect account settings, other users in your account, or your call routing.

You'll receive an email from CallRail any time you activate or disable Two-Factor Authentication, and any time your password is updated.

Log into the CallRail App with a Text Message Code

Once Two-Factor-Authentication is activated in your CallRail account, use these instructions to log into the mobile app with a text message code.

  1. Open the CallRail Mobile App and enter your login information.

    loginmobile.jpg

  2. Enter the verification code sent to your phone via text message.

    simulator_screen_shot_may_24__2017__3.00.23_pm_1024.png

Log into the CallRail App with an Authenticator

Once Two-Factor-Authentication is activated in your CallRail account, use these instructions to log into the mobile app.

  1. Open the CallRail Mobile App and enter your login information.

    loginmobile.jpg

  2. Enter a verification code from an authenticator app.

    Simulator_Screen_Shot_May_24__2017__3.41.33_PM.png

FAQs

Which authenticator app should I use?

Here are a few authenticator apps you can download on your mobile device:

  1. Google Authenticator
  2. Authy
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