Stripe Integration (Legacy)

CallRail’s Stripe integration allows you to directly bill companies for their individual usage in your CallRail account each month. As of January 2020, this feature is only available for customers who activated the Stripe integration prior to that time.

Use this article if you're a current customer who configured our Stripe integration prior to this feature being sunset. This article will help you manage your current configuration. If you disable your integration, this feature will be permanently removed from your account.

Getting Started

If you activated our Stripe integration prior to its deprecation in January 2020, this feature is invoiced as an add-on. Use our help article to see or change your pricing.

Stripe typically charges a processing fee of 2.9% + 30 cents for each successful card charge through their system. This fee is deducted automatically from your payments within their platform.

International credit cards are charged an additional 1% through Stripe. If currency conversion is required, a 1% conversion fee will also apply. To learn more about Stripe's processing fees, reach out to them for pricing information.

Managing Your Stripe Integration

Any administrator on the account can update the Stripe integration. You'll want to ensure the Stripe integration is active before your manager users add their credit card information to your CallRail account (if you'd like to bill them for their call tracking usage using Stripe).

  1. Click the Account icon in the top left, then click Manage Account in the My Account panel.
     
  2. Choose Customer Invoicing from within Companies on the menu on the left.

  3. Click Learn More beneath the Stripe integration heading.

  4. Sign in to the Stripe account you'd like to use with the integration. Then, click Authorize on the integration page.

Adding a Company's Credit Card

Once the Stripe integration has been turned on for your agency, your Manager users can enter the credit card information for their company. For privacy and security purposes, only Managers will be able to add credit card information to their company.

Use this set of instructions if you're a Manager adding credit card information to your company.

  1. Click the Account icon in the top left, then click Manage Account in the My Account panel. 

  2. Choose Customer Invoicing from within Companies on the menu on the left.

  3. Find the company where you'd like to add your credit card information and click Edit (pencil icon) on the right-hand side of the page.

  4. Fill out the form with your credit card details and click Save when finished.

Viewing Your Payments in Stripe

Once your companies have entered their credit card information into CallRail, you'll be able to view their payments that have been processed using Stripe. Use these instructions to view the payment information for each of your CallRail companies in Stripe.

  1. Log into your Stripe account, and select Payments in the menu on the left.

  2. A table will appear that displays the amount and description for each invoice Stripe has processed. Your customer's company name displays in the description box so you can match your customer's invoices with their company in CallRail.

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