Edit a Caller ID

You can edit the Caller ID for any person that has ever called or sent a text message to one of your tracking numbers in CallRail. In many cases, Caller ID information only includes the city and state where a phone number was created. Renaming the Caller ID helps you attach names and associations to the people reaching out to your business.  

Use this article to learn how to:

  • Rename a Caller ID in the Caller Timeline
  • Rename a Caller ID in a Text Conversation
  • Rename a Caller ID in Lead Center

Getting Started

Editing a Caller ID will update a caller's name in every place that it appears in your account. Caller IDs can only be edited for callers that have not been marked as anonymous.

Learn more about how CallRail handles Caller ID options in this help article.

Renaming a Caller ID in the Caller Timeline

Follow these instructions to update a Caller ID from your caller timeline.

  1. Click Activity at the top of the page.

    activity.png

  2. In your call log, click the Timeline icon next to the caller ID you’d like to edit.

    Screen_Shot_2017-11-14_at_4.18.02_PM.png

  3. Click the Pencil icon next to the Caller ID at the top of the page.

    edit_caller_name.png

  4. Enter a new name for the Caller ID.

    Screen_Shot_2017-11-14_at_4.23.38_PM.png

Renaming a Caller ID in a Text Message

Follow these instructions to update a Caller ID from your Text Conversations.

  1. Click Activity at the top of the page.

    activity.png

  2. Select Text Conversations within the Texts list.

    Screen_Shot_2017-08-22_at_3.59.12_PM.png

  3. On your Text Conversation dashboard, click the Timeline icon next to the caller ID you’d like to edit.

    Screen_Shot_2017-11-14_at_4.18.02_PM.png

  4. Click the Pencil icon next to the Caller ID at the top of the page.

    edit_caller_name.png

  5. Enter a new name for the Caller ID.

    Screen_Shot_2017-11-14_at_4.23.38_PM.png

Renaming a Caller ID in Lead Center

Follow these instructions to update a Caller ID in Lead Center.

  1. Click Lead Center at the bottom of the page.

    Screen_Shot_2017-11-14_at_5.22.42_PM.png

  2. Select the Caller ID you'd like to edit from the menu on the left.

    Screen_Shot_2017-11-14_at_5.22.16_PM.png

  3. Click the Pencil icon next to the Caller ID at the top of the page.

    Screen_Shot_2017-11-15_at_10.41.04_AM.png

  4. Enter a new name for the Caller ID.

    Screen_Shot_2017-11-21_at_10.36.33_AM.png

FAQs

Will edited Caller IDs appear on my mobile phone when I receive calls from those numbers?

No, Caller IDs that you edit will only appear in your CallRail account.

Can I change the Caller ID associated with a form submission?

Yes, you can change the Caller ID for a form submission. This will not change the name the visitor entered on their form. 

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