Coming Soon: Premium Conversation Intelligence

The Premium Conversation Intelligence plan and features will be fully available to purchase in May 2023 and will include all existing Conversation Intelligence features plus new and exciting functionality. More details on the specific pricing for the Premium Conversation Intelligence package will be provided soon.

Call summaries

We are providing free access to call summaries to a select group of Conversation Intelligence customers from March 15 to April 21, 2023.

With these call summaries, you will now see a brief, 3-5 sentence summary of your transcribed calls, making it easy to quickly skim transcripts and reduce the time it takes to review and QA your phone calls – saving you both time and money!

Call summaries can be viewed in the Call Log, in the Visitor Timeline, and in One at a Time View, for calls longer than 30 seconds.

Learn more about call summaries

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