Simulcall

The Simulcall feature allows multiple destination numbers to ring simultaneously when someone dials your tracking number. The first destination number to answer the call will be connected to the caller, while the rest of the connection attempts are canceled.

Use this article to learn how to:

  • Add a Simulcall step to a call flow
  • Assign your call flow to your tracking numbers

Getting Started

Once your call flow is set up, you’ll assign it to the appropriate tracking numbers. You can assign the same call flow to multiple tracking numbers.

We recommend placing a few test calls from a telephone number that’s not included within your call flow to ensure your calls are routing as expected once your call flow is assigned to a tracking number.

Create a Simulcall Step

Call flows are company-specific in your account. Follow the instructions below to create a call flow with a Simulcall step in the company of your choice.

  1. Choose the company where you’d like to use a Simulcall step.

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  2. Click Numbers at the top of the page.

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  3. Select your Call Flows from the left menu.


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  4. Create a new call flow by clicking + Create New Call Flow. You can also click the pencil icon to Edit an existing call flow.

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  5. Name your call flow at the top of the page.



  6. Choose your call recording preference. Slide the toggle to ON to record all calls to this call flow. Keep the toggle OFF if you don’t want calls recorded.

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  7. Select Simulcall from the list of available steps.

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  8. Enter the destination numbers or Agents you want to ring simultaneously (up to 10 destinations can be included here).The phone numbers entered in the Simulcall must match the country selected at the top of the call flow and must all be from the same country.

    You can choose whether you’d like to prevent voicemails and automated systems from answering a call. Additionally, you can choose to route repeat callers to the destination that answered their call the last time they called you. 

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  9. Continue configuring your call flow to your personal preference. Then, click Save at the top of the page to save your call flow.

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Assigning Your Call Flow

Once you’ve created your call flow, you’ll assign it to your tracking numbers. Since your call flows can be shared, you’re able to assign a single call flow to multiple tracking numbers within the same company in your account. When you assign a call flow to a tracking number, your call routing updates immediately.

Call Flows can only route to a destination number in the country selected at the top of the call flow, or a US/Canada number.

  1. Choose the company whose call flow you’d like to assign to a tracking number.

    company.png

  2. Click Numbers at the top of the page.

    numbers.png

  3. Select your Call Flows from the left menu.

    Call_Flows.png

  4. Choose the call flow you’d like to assign to a tracking number in the Destination column.

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  5. Click Save and update call flow on the prompt.

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Video tutorial

Use this video tutorial as a guide to creating a Simulcall step.

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