Google Ads Integration

CallRail makes it possible to track calls and forms as conversions in Google Ads. Once your integration with Google Ads is active, we’ll automatically report your Google PPC calls and form fills to Google Ads as conversions.

Getting Started

Visit our pricing page for plan information on our Google Ads integration. Additionally, CallRail’s integration with Google Ads requires the following:

  • The JavaScript snippet installed on your website or landing page you're tracking
  • Keyword-level tracking (this is only a requirement if you'd like your calls to report as conversions)
  • Auto-tagging enabled in your Google Ads account (for both call and form conversions)

We recommend signing into the Google Ads account you'd like to use before setting up the CallRail integration. This helps ensure the correct Google Ads account is linked to CallRail during setup.

If you manage more than one Google Ads account, use this help article to set up a Google Ads Manager Account:

Create a Google Ads Manager Account

Integrating with Google Ads

CallRail’s integration with Google Ads is company-dependent in your account. Follow the instructions below for each company you’d like to integrate with Google Ads.

  1. Click Settings at the top of the page.

  2. Choose the company you’d like to integrate with Google Ads.

  3. Select Google Ads from the list of Integrations.

  4. Click Authorize. This will redirect you to Google Ads' website where you will be asked to authorize CallRail to send data to your account. Before authorizing CallRail's access, you'll want to ensure you're logged into the Google Ads account you'd like to use for this integration.

    Note:
    if you're managing more than 50 companies, you may reach the Google Ads API request limitation and receive authorization errors. To resolve this issue, you'll need to create a second Google account to use for integrating any companies beyond 50.

  5. Choose Allow to authorize CallRail’s access.

  6. Allowing CallRail access to your Ads account will move your integration into a "pending" state. Select the Google Ads account you’d like to use for this integration to take it out of pending.

  7. Click Activate. This creates your conversions in Google Ads and allows CallRail to report your new, incoming calls and/or forms as conversions. After this step, you should see "Phone Call" and "Form Capture" conversion actions with the source "Import from clicks" in Google Ads.
    Read these help articles for more information on finding your call and form conversions in Google Ads:

    Viewing Call Conversions in Google Ads
    Viewing Form Conversions in Google Ads

Disabling Google Ads Integration

Disabling a company's integration will prevent conversions from reporting to Google Ads. We'll keep your Google Ads credentials saved in case you'd like to re-activate your integration in the future.

  1. Choose the company whose integration you'd like to disable.

  2. Click Settings at the top of the page.

  3. Select Google Ads from the list of integrations.

  4. Select Disable Integration on the right side of the page.

  5. Click Disable to turn off your Google Ads integration.

FAQs

Can I edit the conversion that CallRail creates when I activate my integration?

Changing the name of the conversion ("Phone Call" or "Form Capture") will prevent CallRail from sending your conversion data to Google Ads; however, you can edit the other conversion fields if you'd like.

I don't think my Google Ads integration is working. 

If there's an issue with your Google Ads integration, refer to our troubleshooting help article for solutions to common integration errors.

What about white label accounts?
 
Only administrators can activate integrations that require an account authorization (such as Facebook and Google Ads) for white labeled accounts since this step requires the knowledge of CallRail to connect. In order to integrate, administrators will need to log into the correct Google Ads account before authorizing the integration. After the integration is active, it will function like normal and there won't be any visibility issues for other user levels in your white-labeled CallRail platform.

I've set up this integration already, but need to change the Ads account connected to CallRail. 

If you've already configured the Google Ads integration and need to make changes to your account, follow this help article: Changing Your Google Ads Account
Have more questions? Submit a request

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