The same snippet powers both call and form tracking if you're using both products in CallRail, so you don't have to install the same script more than once. After your company's snippet has been added to each page of your website, it gathers all the details of your customer's interactions on your website and relays their activity back to CallRail.
There are a few important details you’ll need to know before you get started with dynamic number insertion:
Learn how to test your installation with this help article.
- Dynamic number insertion detects multiple number formats, including:
111-222-3333, 111.222.3333, and (111) 222-3333.
- Special steps are necessary to swap phone numbers in images.
Learn more about image swapping with this help article.
- Click Settings at the top of the page.
- Select All Integrations from the Integrations section in the left menu.
- Paste your script into each page of your website right before the </body> tag.
Can I test that dynamic number insertion is working?
Yes, there are a couple of ways to test that your DNI script is working properly. Read how to use our auto-test feature to see live swap examples of your tracking numbers swapped on your page or manually test dynamic number insertion.
Why isn’t my telephone number swapping?
Have you cleared your cookies, or tried accessing the website in a private browsing session? The most important part of testing dynamic number insertion is to simulate the experience of a first-time visitor before testing. Otherwise, the swap code will detect you as a visitor to the website from a previous session.
How do I prevent a number from swapping on my website?
If there is a specific place on your website where you don't want a number to swap, you're able to update the telephone number in your source code so that our swap script doesn't recognize it. In the number that you do not want to be swapped, use HTML tags that don't apply any additional style.
For example: 555-<span>444<span>-3333.
Can I use dynamic number insertion in an iframe?
We do not recommend installing our dynamic number insertion script in an iframe since they run independently from the rest of a website. This could cause an inconsistent experience for website visitors, and they could potentially see two different tracking numbers on the same website. CallRail's swap script can still be installed on websites that use iframes, but any number within an iframe won't swap.
Can I use dynamic number insertion on my Squarespace site?
Can I use dynamic number insertion on my Wix site?
Use this article to learn how to add dynamic number insertion to Google Tag Manager.
Can I have a white-labeled version of my swap code?
Yes. Use the instructions above when logged into CallRail via your white label domain to access a white label version of your swap script.