Outbound Caller ID

When you make an outbound call through CallRail, you can use any of your active tracking numbers. In order for a non-tracking number to appear on the caller ID of the person you’re dialing, you'll first verify that you own that phone number.

Use this article to learn how to:

  • Verify a number you own outside of CallRail.
  • Remove a number you've added previously as an outbound caller ID. 

Getting Started

Verifying your caller ID is company-dependent within your account. The caller ID you verify should be a separate number you own outside of CallRail. Have this phone close by during this process to verify your ID.

Verify Your Caller ID

  1. Choose the company where you’d like to verify your caller ID.

    company.png

  2. Click Settings at the top of the page.

    settings.png

  3. Select Outbound Caller IDs from the list of Tools on the left.

    screenshot_362.png

  4. Select + Add Caller ID.

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  5. Enter your phone number you’d like to use as a caller ID, as well as a descriptive name.

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  6. Click Verify Number. We’ll call that number, and also display a pop-up in your browser that includes a code. Enter this code using your telephone keypad at the prompt when you answer the phone.

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  7. Once you've entered the code, a success message will appear on the page. Click Continue at the prompt, and you'll see your telephone number added to your list of outbound caller IDs.

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Remove an Outbound Caller ID

If you'd like to delete a number you've added as an outbound caller ID, you can do so from the Outbound Caller ID page.

  1. Choose the company where you’d like to remove your caller ID.

    company.png

  2. Click Settings at the top of the page.

    settings.png

  3. Select Outbound Caller IDs from the list of Tools on the left.

    screenshot_362.png



  4. Find the number you'd like to delete, then click Remove on the right side of the page.

    screenshot_367.png

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