Block and prevent phone numbers from calling or texting companies in your account. If your call volume is low, then a few “wrong number” calls can seem like a lot. We know this can be frustrating, and we actively work to prevent unwanted calls from reaching your tracking numbers.
You have a few options when it comes to filtering unwanted calls, and can update your settings at any time:
Blocking prevents a caller (or type of caller) from calling you. Callers that are blocked will hear a message that calls from their number are not accepted when they dial your tracking number.
Challenging a caller will prompt the caller to press 1 before being connected to your tracking number. If they don’t make it past the prompt, then they won’t be connected to your tracking number.
Blocking a Single Caller
You can block a telephone number from calling tracking numbers within a specific company in your account by navigating to that caller’s timeline.
- Click Activity at the top of the page.
- Choose the company whose call log you’d like to view.
- Find the caller you’d like to block, and click to view their Timeline.
- Click the Block Number icon next to their telephone number at the top of the timeline.
Block or Challenge Calls
You can block a single telephone number and categories of callers from the Blocked Callers page in your account. When blocking callers, you can enter an area code (e.g. 404), an area code and exchange (e.g. 404-555), or a full 10-digit phone number.
Categories of blocked or challenged callers are company-dependent within your account.
- Click Tracking at the top of the page.
- Choose the company where you’d like to block or challenge calls.
- Select Blocked Numbers from the Calls & Texts section in the left menu.
- Block a specific phone number at the top of the page by entering the number into the top field and clicking Block. You can also choose to block this caller from all companies in your account by clicking the checkbox. Use the drop-down menu for each number to challenge or reject calls from that caller.
- You can also choose to filter callers by category at the bottom of the page. Select Challenge, Block, or Allow to apply your settings to any caller that falls within one of these categories.
- Optional: If you're an account administrator, you can access the Rejected Calls report from the Blocked Callers page. With this report, you'll see the activity of your spam, challenged, and rejected calls for any or all companies in your account. For more information about accessing the Rejected Calls report, visit this help article.
You’re able to unblock a caller at any time from your account's Blocked Numbers page.
- Click the Account icon in the top left to open the My Account panel, then select Account Settings.
- Select Blocked Callers from the Manage section in the left menu.
- Click the Gear icon associated with the number, and then click Unblock.
What do callers hear if I've blocked their number from calling me?
If someone attempts to dial your tracking numbers once they've been blocked, they'll hear a message that says, "Calls from this number are not accepted. Goodbye." The call will disconnect, and it won't appear on your invoice or on your call log.
What do callers hear if I've challenged their number from calling?
If someone dials a tracking number once they've been challenged, they'll hear a message that says, "Thank you for your call. Please press one to be connected to your party." Once they press one on their telephone keypad, they'll ring through your tracking number just like any other caller.