Users are specific persons or teams that you can add to your account to view and interact with your lead data. Different user types have different privileges, like login access, as well as editing and creating tracking numbers and settings.

Getting Started

Before adding a new user to your account, decide which type of access they should have to your data. Here's an overview of the permissions associated with each user type:

  Admin Manager Reporting Notification
Receive and respond to notification and summary emails. screenshot_1551.png screenshot_1551.png screenshot_1551.png screenshot_1551.png
Access to review call recordings, reports, and Lead Center. screenshot_1551.png screenshot_1551.png screenshot_1551.png  
Receive calls and place outbound calls from the Call Log and Lead Center. screenshot_1551.png screenshot_1551.png  screenshot_1551.png   
Ability to tag calls, make notes, and mark calls as qualified leads. screenshot_1551.png screenshot_1551.png screenshot_1551.png  
Access to setup and disable integrations. screenshot_1551.png screenshot_1551.png    
Create, edit, or disable tracking numbers and call flows. screenshot_1551.png screenshot_1551.png    
Create or disable users of equal or lesser access. screenshot_1551.png      
Create and disable companies. screenshot_1551.png      
Activate and edit white label settings. screenshot_1551.png      
View invoices, update credit card information or change pricing plans. screenshot_1551.png      
Access "Bulk Enablement" tools screenshot_1551.png      
Close or pause an account screenshot_1551.png      

Note: Manager-level users on accounts with white labeling active will only have the ability to edit certain integrations that do not mention CallRail.

Add a User (Administrators only)

Use these instructions if you're an administrator adding a new user to your account. Once you’ve added them to your account, you can easily assign them to receive company summary emails, as well as call and text notification emails.

  1. Click the Account icon in the top left to open the My Account panel, then select Users.

  2. Click the Create User button.

  3. Choose the type of user you’d like to add.

  4. Fill in the new user's first name, last name, and email address. Then, click Companies.

  5. Select the companies the user will have access to. If you're creating a Notification user, you'll click Create User to finish the user creation process. For every other user type, you'll click Message.

  6. The new user will receive an email prompting them to set up their password (for security reasons, all users must set up their own passwords). You can add a personal message in the box if you like. If you're adding an administrator to your account, you can also click the checkbox to allow them to receive invoice emails. Finally, click Create User.

  7. Once you've created your new user, you can choose one of the suggested next steps, or click Return to Users to close the pop-up.

Note: A new user must click on the email invitation activate their accounts. 

Promote a User

Any administrator can promote an existing user within an account. This will give the user more permissions and access to account information, depending upon the user type they're promoted to.

  1. Click the Account icon in the top left to open the My Account panel, then select Users.

  2. Find the user you'd like to promote. Click the Pencil icon, then select Edit User.

  3. On the right side of the page, choose one of the buttons that promotes the user to the role of your choice.

  4. A pop-up will appear that explains what this user will have access to once they're promoted. Click the first button to Promote once you've read and understood their permissions.

  5. If you're promoting a Notification user, they'll now have login access to your account. Select their invitation type so they'll have login access to the account, then click Promote User.

Invite a User to a New Company

If you’ve created a new company in your account, and you’d like to give certain users access to it, you can invite them through that company’s user management page. Once you've invited them to the new company, they’ll be able to access it automatically without having to make any changes to their account. Only administrators are able to create new companies and invite users to them.

  1. Click the Account icon in the top left, then select Account Settings.

  2. Select All Companies from the left menu, and then Active from the top of the list on the following page.

  3. Find the company where you'd like to add a user. Click the Gear icon, then select Edit Users.

  4. Select Invite User at the top of the page.

  5. Click the + on the right side of the page for each user you’d like to add to your new company.

Delete a User

An administrator can remove any user from your account. Once a user has been deleted, they will no longer have access to the account, alerts, or emails configured for their username.

  1. Click the Account icon in the top left, then select Users.

  2. Select the Trash icon at the right of the user's row that you'd like to remove.

  3. Click Delete to confirm you’d like to delete this user.


Can I demote a user?

There’s not a way to demote a user; however, you’re able to delete and then add them back to your account as your preferred user type.

Can I resend an invite to a user I've added to my company?

Yes. Invites can be resent by navigating to the invitee in the Users screen and clicking Resend Invitation under the "Last Active" column.

I'm getting an error that says this user is already in CallRail's system. How can I fix this?

If you're trying to add a user whose email address is associated with another CallRail account, you have two options for remedying this:

  1. If they do not need access to the other CallRail account: Ask the user to contact the admin for the account where their email address is currently being used, and request that their email address is deleted from that account.

  2. If they need to retain access to the other CallRail account: Ask that user to request access to your account using these instructions:

    Request Access to Another Account