Because we don’t require long-term contracts, any administrator on your account is able to cancel your CallRail account at any time.
Cancel your account
(Sign in required)
When you cancel your account, your tracking numbers will be released immediately, and calls will no longer route to your business.
Before You Go!
If you have a specific problem or question we can help with, we’d love the opportunity to help. Please contact our support team-- we’d be happy to help resolve any outstanding concerns you may have.
After your account is canceled, your phone numbers will be released and they cannot be recovered. Please be certain that you no longer need your tracking numbers before canceling your account.
Close Your CallRail Account
When you close your CallRail account, CallRail's Support team receives an email to adjust your pricing plan accordingly. Once they receive that email, they'll go in and adjust your plan for you.
- Click the Account icon in the top left, then select Account Settings in the My Account panel.
- Choose Billing from within the Manage list in the left menu.
- Scroll to the bottom of the screen and click the link that says I'd like to cancel my account.
Can I pause my account?
If you need to temporarily suspend your account, please submit a ticket to our team to talk through your options.
How can I re-open an account that I closed?
If you decide to return to CallRail in the future, you can log into your account with your former username and password and enter your credit card information to reactivate your account. All of your former data will be available to you, though former tracking numbers will have been released.