Because we don’t require long-term contracts, any administrator on your account is able to cancel your CallRail account at any time.
Cancel your account
(Sign in required)
When you cancel your account, your tracking numbers will be released immediately, and calls will no longer route to your business.
Before You Go!
If you have a specific problem or question we can help with, we’d love the opportunity to help. Please contact our support team-- we’d be happy to help resolve any outstanding concerns you may have.
If you had any accrued usage (minutes, numbers, text messages, etc.) prior to closing, you'll receive a final invoice for that usage. You won't see a line item for the base fee (as this was already paid for based on our billing structure), but you will see any activity charges not paid for prior to closing the account.
After your account is canceled, your phone numbers will be released and they cannot be recovered. Please be certain that you no longer need your tracking numbers before canceling your account.
Close Your CallRail Account
- Click the Account icon in the top left, then select Account Settings in the My Account panel.
- Choose Billing from within the Manage list in the left menu.
- Find the "Plans and Payments" section and click the link on the right-hand side that says I'd like to cancel this account.
Can I pause my account?
Yes! You can pause your account and retain a maximum of 50 tracking numbers for up to 6 months, all for a nominal monthly fee. Please see this help article on the subject for details.
How can I re-open an account that I closed?
If you decide to return to CallRail in the future, you can log into your account with your former username and password and enter your credit card information to reactivate your account. All of your former data will be available to you, though former tracking numbers will have been released.