View Disabled Call Logs

Your disabled call logs provide the reporting data for tracking numbers that have been disabled. 

Use this article to learn how to:

  • Access reports for a number that's no longer active

Getting Started

To access your disabled tracking number's reports, you'll select the date range for when the number was active. 

Viewing Disabled Call Logs

  1. Choose the company that contains the disabled tracking number(s).

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  2. Click Numbers at the top of the page.

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  3. A list of your active tracking numbers will be displayed. Select Disabled at the top of the page.



  4. Select the View Calls icon for the tracking number you'd like to view.

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  5. Click All Filters at the top of the page.

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  6. Choose the date range for when the tracking number was active, then click Set Range.

    Screen_Shot_2017-07-28_at_10.29.29_AM.png


  7. Select Apply at the bottom of the filter menu to update your call log with the new date range.

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  8. View the call log for your disabled number.

    Screen_Shot_2017-08-23_at_4.08.44_PM.png



Filtering Report Data

You can apply filters to your reporting data to find callers that fit specific criteria.

  1. Select All Filters from the top of the page.

    All_Filters.png

  2. Select your filters to sort your data, or choose one of your saved filters by clicking the folder icon.

    Filter_Panel.png

    • Filter by Date Range to see calls within a specific set of dates.
    • Filter by Agent to see calls placed and received by a specific Agent.
    • Filter by Number to see calls placed or received by a specific tracking number.
    • Filter by Source to find calls with specific referring data. Type in the source you'd like to see to find calls in this filter set (ie. "Direct" or "Google Paid").
    • Filter by CallScore to see calls that were marked as leads.
    • Filter by Tag to see calls that have been assigned a specific call tag.
    • Filter by Direction to see inbound or outbound calls.
    • Filter by Answer Status to find calls that were answered, missed, or reached a voicemail.
    • Filter by Duration to see calls that lasted longer than a certain number of minutes or seconds.
    • Filter by Device Type to see callers who accessed your website using their desktop or mobile device.
    • Filter by Keyword to search for the keywords you're bidding on that brought calls into your business.
    • Filter by Campaign to search for a specific campaign that brought calls into your business.
    • Filter by Landing to search for a specific landing page on your site, and to find the calls that came from that page.
    • Filter by Referrer to search for a specific third-party search engine or website that brought calls into your business.

  3. You can select the checkbox for First-time callers only to find calls that not only meet your filter criteria but also came from new callers (based on the telephone number your customer called from). 

    First-time_conversations.png

  4. Select Apply at the bottom to update your call log with the selected filters. You can also save this filter set for future use by clicking Save Filters, or click Reset to start fresh with no filters.

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