You can create multiple keyword pools in the same company in your account to track each location of business for yourself or your customer. This solution is popular for franchises and businesses with multiple locations looking to track visitor sessions within the same company in their CallRail account.
To create tracking numbers for countries outside the United States and Canada, a member of our team will need to update your account first. Read this article to learn more about call tracking in your country.
If your account doesn't already have the ability to add multiple keyword pools to a single company, reach out to our support team first. They'll activate the proper settings on your account so you can create multiple keyword pools within the same company.
Creating Multiple Keyword Pools
Repeat the instructions below for each keyword pool you'd like to create.
- Click the Create (+) icon in the navigation bar on the left and select Phone Number.
- Choose the company where you'd like to add your new tracking number.
- The new number wizard will appear on your screen. The first question asks, "Where do you want to use this tracking number?" Select I'll use it online.
- Select On my website since these numbers will dynamically replace the telephone number on your website.
- Select Calls, keywords, & web sessions since this pool targets each individual visitor's session on your website.
- Enter the name of your pool within Number Pool Name, and enter the Forwarding Number and the pool size that you prefer. The pool name is how your keyword pool will appear within your reports, and the destination number is where your calls should route.
Note: When creating a keyword tracking pool, the minimum requirement is 4 numbers. This is to reduce the likelihood of a visitor-to-call misattribution.
- Select the source(s) you'd like to track. A full explanation of these sources is available at the beginning of this article.
- Select the area code for the tracking numbers that will be created within your pool. Click Numbers in a different country or area code to find a tracking number in a different area code that is local to your forwarding number, or non-local if you prefer.
- Configure whisper message and call recording. When you are finished, click Activate Tracking Number.
- To purchase an Australian or UK tracking number, please provide an address to associate with the tracking number. This does not have to be a local address, and can be your business's main address. If you're purchasing a French tracking number, a local French address is required. We'll save this address for future tracking numbers in the same area.
- Once you've completed the number creation process, you can choose one of the suggested next steps to further configure your new tracking numbers, or Go to Activity Dashboard to close the number creation wizard.