Create a Keyword Pool

To create a keyword pool for countries outside the United States and Canada, a member of our team will need to update your account first. Read this article to learn more about call tracking in your country.

Keyword-level tracking allows you to correlate calls to visitors and track which keywords are driving phone calls. With keyword-level tracking, you'll see the full visitor path, before, during, and after the call.

Use this article to learn:

  • How to create a keyword tracking pool
  • The type of sources you can track using a single keyword pool

Getting Started

Here's a full list of the sources you'll be able to track using your keyword pool:

  • All website visitors: track every visitor to your website, regardless of their referring source.
  • Google Ads: track visitors who came to your website from your Google Ads campaigns.
  • PPC Search: track visitors from your Google, Bing, and Yahoo ads.
  • Landing Page: track visitors who land on a specific page on your website. You can enter a domain to track, like, to track a specific page on your website. You can also enter a specific parameter to track, like utm_campaign=ppc1, to get keyword data for specific campaigns.
  • Referring Page: track visitors from a specific website, like
  • All Except Direct: track all website visitors except for those who enter your website URL and navigate to your site directly.
  • All Except Direct & Organic: track all website visitors except for those who find your website through organic search engine results or by typing in your website's URL and navigating to your site directly.

One keyword tracking pool is allowed per company. If you'd like to add more than one keyword tracking pool per company, please contact our support team here, as this is something we'll take care of on our end.

Video Tutorial

Here's a video tutorial that will guide you through creating a keyword tracking pool:


Create a Keyword Pool

  1. Select Create Phone Number at the top of the page.


  2. Choose the company where you'd like to add your new tracking number.


  3. The new number wizard will appear on your screen. The first question asks, "Where do you want to use this tracking number?" Select I'll use it online since this tracking pool is for a web campaign.

  4. Select, On my website since these numbers will dynamically replace the telephone number on your website.


  5. Select Track visitor activity since this pool targets each individual visitor's session on your website.


  6. Enter the name of your pool within Number Pool Name, and enter the pool size that you prefer along with the Forwarding Number. The number pool name is how your keyword pool will appear within your reports, and the forwarding number is where your calls should route. Then, click Next: Tracking Options.

    Note: When creating a keyword tracking pool, the minimum requirement is 4 numbers. This is to reduce the likelihood of a visitor-to-call misattribution.


  7. Select the source(s) you'd like to track. A full explanation of these sources is available at the beginning of this article. Then, click Next: Choose Phone Numbers


  8. Select the area code (local, toll-free, or numbers in a different area code) for the tracking numbers that will be created within your pool. Then, click Next: Number Features.


  9. Configure a whisper message and call recording. When you are finished, click Activate Tracking Number.


  10. To purchase an Australian or UK tracking number, please provide an address to associate with the tracking number. This does not have to be a local address, and can be your business's main address. If you're purchasing a French tracking number, a local French address is required. We'll save this address for future tracking numbers in the same area.


  11. Once you've completed the number creation process, you can choose one of the suggested next steps to further configure your new tracking numbers, or Go to Activity Dashboard to close the number creation wizard.


Implement Keyword Tracking

Implementing keyword tracking takes only a few minutes. Once you've created a keyword pool, add the snippet of JavaScript to your website, and we do the rest. (If you’re already using our source-level dynamic number insertion on your website, it’s the same code, so you’re all set.)

Use this article to learn how to install dynamic number insertion.

Note: If you are transitioning from source-level to keyword-level tracking, you should disable your online source tracking numbers to prevent them from interfering with your new keyword tracking pool. Here's a helpful guide that will walk you through this change.

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