Usage by Company

The Usage by Company report provides a breakdown of active numbers, minutes, calls, users, and text messages received by a company within a selected date range. You can use this report to see a quick comparison of how each company in your account is performing.

Use this article to learn how to:

  • Access your Usage by Company report
  • Filter and sort your reporting data

Getting Started

This report is available at the agency-level for each company you have access to.

If you don't have access to more than one company in your account, you'll want to use our Usage by Number report instead.

Learn more about the Usage by Number Report in this help article.

Usage by Company Overview

 Use these instructions to access your Usage by Company report.

  1. Choose All Companies from the company drop-down menu.



  2. Click Reports at the top of the page.



  3. Select Acquisition from the secondary menu, then click Usage by Number.



  4. Select All Filters from the top of the page.



  5. Choose the date range for when the tracking number was active, then click Set Range.



  6. Select Apply at the bottom of the filter menu to update your call log with the new date range.



  7. Your report will update to reflect your usage for the date range you select. 



    • The Company column provides the name of the company as it configured within your account.
    • The Active Numbers column provides the number of active trackers in a company.
    • The Users column shows the number of users in a company, regardless of user type.
    • The Texts column displays the number of text messages received by a company within the selected date range.
    • The Calls column provides the total number of calls received by a company within the specified date range.
    • The Minutes column provides the total number of minutes used by tracking numbers in a company for the specified date range.
    • The TOTAL line (in bold, black text) includes a summary for each column within the selected date range.

Filtering Report Data

You can apply filters to your reporting data to find callers that fit specific criteria.

  1. Select All Filters from the top of the page.



  2. Select your filters to sort your data, or choose one of your saved filters by clicking the folder icon.



    • Filter by Date Range to see calls within a specific set of dates.
    • Filter by Agent to see calls placed and received by a specific Agent.
    • Filter by Number to see calls placed or received by a specific tracking number.
    • Filter by Source to find calls with specific referring data. Type in the source you'd like to see to find calls in this filter set (ie. "Direct" or "Google Paid").
    • Filter by Lead Status to see calls that were marked as leads.
    • Filter by Tag to see calls that have been assigned a specific call tag.
    • Filter by Direction to see inbound or outbound calls.
    • Filter by Answer Status to find calls that were answered, missed, or reached a voicemail.
    • Filter by Duration to see calls that lasted longer than a certain number of minutes or seconds.
    • Filter by Device Type to see callers who accessed your website using their desktop or mobile device.
    • Filter by Keyword to search for the keywords you're bidding on that brought calls into your business.
    • Filter by Campaign to search for a specific campaign that brought calls into your business.
    • Filter by Landing to search for a specific landing page on your site, and to find the calls that came from that page.
    • Filter by Referrer to search for a specific third-party search engine or website that brought calls into your business.

  3. You can select the checkbox for First-time callers only to find calls that not only meet your filter criteria but also came from new callers (based on the telephone number your customer called from). 



  4. Select Apply at the bottom to update your call log with the selected filters. You can also save this filter set for future use by clicking Save Filters, or click Reset to start fresh with no filters.



Export and Print Report

You can print your Usage by Company report, or export it to a CSV file.

  1. Select Export at the top of the page.



    • Choose CSV to download a CSV file of your report with the current filters applied.
    • Click Print to print your report with the current filters applied.
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