FullStory Integration

FullStory allows you to view and analyze visitor sessions on your website so you can understand your customer interactions. When you integrate CallRail with FullStory, we’ll tie a user's FullStory session with their call to your tracking number so you can review the actions the caller is taking as you speak with them on the phone.

Use this article to learn:

  • How to integrate CallRail with FullStory
  • Where to see your FullStory data within CallRail

Getting Started

In order to match visitor’s sessions with calls, this integration requires:

  • Keyword level tracking with dynamic number insertion installed on your website
  • An active FullStory account

Integrating with FullStory

CallRail’s integration with FullStory is company-dependent in your account. Follow the instructions below for each company you’d like to integrate with FullStory.

  1. Choose the company you’d like to integrate with FullStory.



  2. Click Settings at the top of the page.



  3. Select the Integrations tab, then click All Integrations.

    Integrations_All_Integrations.png

  4. Click Activate on the FullStory integration option.



  5. Click Activate to enable your integration.



Reviewing FullStory Sessions

Once your FullStory integration is active, navigate to Copilot to access your caller’s FullStory session.

  1. Choose the company whose FullStory integration you’d like to access.



  2. Click Copilot at the top of the page.



  3. Select the caller whose FullStory session you’d like to review.



  4. Select Integrations from the caller’s timeline, and choose FullStory.



  5. A new tab will open in your browser that redirects you to your FullStory account, where you can replay the caller’s session.



Disabling FullStory Integration

Disabling a company's FullStory integration will prevent caller's sessions from appearing in Copilot. We'll keep your integration credentials saved in case you'd like to re-activate your integration in the future.

  1. Choose the company whose integration you'd like to disable.



  2. Click Settings at the top of the page.



  3. Select the Integrations tab, then click All Integrations.

    Integrations_All_Integrations.png

  4. Click Configure on the FullStory integration option.



  5. Select Disable Integration on the right side of the page.



  6. Click Disable to turn off your FullStory integration.



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