Custom Cookie Capture

If you are using a third-party tool to track visitors via cookies, you can use this integration to associate visitor data with phone calls to your CallRail numbers. Simply enter the cookie names you'd like to capture, and CallRail will pass the custom cookie to your third-party system in a webhook.

Use this article to learn how to:

  • Associate third-party cookie data with your callers

Getting Started

In the webhook POST body, there will be a  custom object that will have key value pairs of all the custom cookies:

{
..
"custom": {"_ga": "abc", "_km_ai": "def" }
}

Your custom cookie captures are company-dependent within your account. Follow the instructions below in each company where you'd like to track your visitor's third-party cookies.

  1. Choose the company where you'd like to add a custom cookie capture.



  2. Click Settings at the top of the page.



  3. Select the Integrations tab, then click All Integrations.

    Integrations_All_Integrations.png

  4. Select Activate from the Custom Cookie Capture option.



  5. Specify a list of cookie names to target and click Save. When a customer visits your website, that cookie will be stored with their CallRail visitor details. If they later place a phone call to one of your numbers, the specified cookies will be reported alongside the call information in your Webhook Integration.



Disabling Cookie Capture Integration

Disabling a company's cookie capture integration will prevent your third-party cookie details from appearing in CallRail. We'll keep your cookie names saved in case you'd like to re-activate your integration in the future.

  1. Choose the company whose integration you'd like to disable.



  2. Click Settings at the top of the page.



  3. Select the Integrations tab, then click All Integrations.

    Integrations_All_Integrations.png

  4. Click Configure on the Custom Cookie Capture integration option.



  5. Select Disable Integration on the right side of the page.



  6. Click Disable to turn off your Cookie Capture integration.



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