Tracking templates use ValueTrack parameters to add visitor tracking to the end of your ad's URL, so you can see the source of your ad clicks. Here's how it works:
- You add URL tracking parameters to your ad's URL through your advertising service (Google Ads, Bing Ads, etc).
- When someone clicks on your ad, the tracking parameter is replaced with certain details about the ad in the URL based on the tracking parameter you use.
- You view details about the click in CallRail or other third-party software.
Once tracking parameters have been added to your URLs, you'll receive more details about your ad's performance, including how your ads bring people to your business.
- CallRail's instructions on adding ValueTrack parameters in Google Ads.
- CallRail's instructions on adding tracking parameters to Bing Ads.
CallRail's Optimized Tracking Formula
While you're welcome to use any tracking parameter you wish, CallRail has an optimized tracking formula to maximize the data you'll receive on your lead's timeline:
When added to your final URLs, this parameter string provides the following information about someone's click:
- Campaign ID
- Ad group ID
- Match type
When a visitor contacts your business following an online search, we’ll automatically parse out this information on each person's timeline on your Activity dashboard. If you'd like to use a different tracking template other than the one listed above, we’ll present those parameters as well in your lead's timeline.
Set up Your Tracking Parameters
Your tracking template can be added to your final URLs in Google Ads. Use this help article to see how you can add our recommended tracking template in Google Ads:
Adding Tracking Templates to Google Ads
For Bing campaigns, we recommended that you import your Google Ads campaigns to Bing Ads. With this method, you'll be able to review your campaigns as they're imported to ensure that your data reports as expected within Bing. For instructions on how to import your Google Ads campaigns into Bing, use this Bing support article.
If you wish to set up your tracking templates separately, use these links from Google and Bing to pick the parameters you want to use:
Google Click IDs
Google's Click IDs (GCLIDS) associate a person's actions and conversions with your ads. CallRail uses GCLIDS to detect Google Paid visitors so we can report calls and form submissions as conversions in Google Ads.
GCLIDS will only appear in your customers' referring URLs if you've enabled auto-tagging in Google Ads. Any person who has GCLID in their referring URL will show in your reports as "Google Paid."
What if I want to use a parameter different than what CallRail suggests?
You can add any parameter that works best for your campaign to your ads. Any parameter that is not supported by Google and/or Bing will return an empty value in your reporting.
Why isn't my ad position parameter for my Google ads reporting anything?
Google Ads announced they're deprecating the ad position metric at the end of September 2019. Bing ads aren't impacted by this change. For more information on Google's changes, read their announcement:
Average position sunset begins the week of September 30