Update Microphone Settings

CallRail's Softphone feature allows you to use your Google Chrome browser to place and receive calls in Lead Center. To use Softphone, you first need to give CallRail permission to access your browser's microphone.

Use this article to learn how to:

  • Allow CallRail to access your computer's microphone. 
  • Remove CallRail's access to your computer's microphone. 

Getting Started

Softphone is only available for use in a Google Chrome browser. The instructions below outline how to allow or remove access to your computer's microphone in your Chrome settings.

Allow Access to Your Microphone

Follow these instructions if you want to use Softphone, but previously denied CallRail access to your microphone.

  1. At the top right of your Chrome browser, click the menu icon, then select Settings.



  2. Click Show advanced settings at the bottom of the page.



  3. In the "Privacy" section, click Content settings.



  4. In the "Microphone" section, click Manage exceptions.



  5. Select https://app.callrail.com:443 from the list, then click the X on the right. This will unblock CallRail's app.



  6. Click Done when finished to save your settings.



  7. Allow CallRail access to your microphone in Lead Center or click the button that says, "Okay, I've unblocked access."



Remove Access to Your Microphone

These instructions outline how to remove CallRail's access to your computer's microphone if you've used Softphone previously.

  1. At the top right of your Chrome browser, click the menu icon, then select Settings.



  2. Click Show advanced settings at the bottom of the page.



  3. In the "Privacy" section, click Content settings.



  4. In the "Microphone" section, click Manage exceptions



  5. Select https://app.callrail.com:443 from the list, then click the X on the right.



  6. Click Done when finished to save your settings.

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