Multi-Touch Cost per Lead Report

You must have an active Forms Essentials plan to access this report. Use our help article to see or change your pricing.

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Learn more about attribution modeling and how we calculate cost per lead.

Use this article to learn how to:

  • Activate your Multi-Touch Cost per Lead report
  • Set up Google Ads, Facebook, and Bing Ads for CPL reporting
  • Choose an attribution model
  • Filter your reporting data
  • Export your Multi-Touch Cost per Lead report

Getting Started 

Multi-Touch CPL is included for customers with Forms Essentials accounts. Read more about CallRail's pricing plans and how to upgrade

Once you activate, Multi-Touch CPL it will be viewable by all users-levels in your account including administrators, managers, and reporting users. 

The Multi-Touch Cost per Lead report requires the following:

Activate Multi-Touch Cost per Lead Reporting

Use these instructions to access your Multi-Touch Cost per Lead report for a specific company.

  1. Choose the company whose Mult-Touch Cost per Lead report you'd like to view.

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  2. Select Reports at the top of the page.

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  3. Select Multi-Touch Cost per Lead under Acquisition.

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  4. Click Activate Multi-Touch Cost per Lead to enable CPL reporting for all companies in your account. To use CPL reporting, you must have an active Forms Essentials account.

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  5. Once you've activated your report, Google Ads data will start populating within 24 hours (with a 48-hour data freshness window). 

    Important: For Facebook Ads and Bing Ads, you'll need to add tracking templates to your ads in order to start receiving CPL data.

    How to set up Facebook Ads for cost per lead reporting.
    How to set up Bing Ads tracking templates for cost per lead reporting

  6. If you see this message, you'll need to integrate Google Ads, Facebook, or Bing Ads for that company in order to pull in campaign and cost data for reporting. 

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    How to integrate Google Ads
    How to integrate Facebook.
    How to integrate Bing Ads.

CPL for Google Ads

Important notes: 

  • If you have an active Google Ads integration, but your report is showing cost per lead data as "n/a" you'll need to re-authorize your Google Ads integration to ensure your data can be sent to CallRail. After you authorize Google Ads, it will take up to 24 hours for your first batch of CPL data to populate.

    Follow these steps to authorize your Google Ads integration and receive cost per lead data
    .

  • There is always a 48-hour delay in data freshness, according to Google Ads' Data Freshness policy. This means that if you're looking at reports for the previous two days, you will likely see what appears to be "unsettled" data with incorrect attribution.

    Here is some Google documentation with more details.

  • Google Ad Extensions and Mobile Click-to-Call ads are not included in the CPL report because they are not tracking numbers associated with session-level data which would allow us to report on multiple touchpoints.

CPL for Facebook Ads

Important note: 

CPL for Bing Ads

Important note: 

Choose an Attribution Model

You can calculate cost per lead based on our five attribution models. Each model attributes lead credit to different milestones in the sales funnel. Choosing different attribution models will change your cost per lead total based on how that model weighs each milestone.

Learn more about attribution modeling.

  1. Click the drop-down above the chart to choose an attribution model.

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  2. Select an attribution model to see your Google Ads cost per lead calculation for that model.

    • Select the First Touch Model to give 100% credit to the first touchpoint a customer engaged with.
    • Select the Lead Creation Model to give 100% credit to the last touchpoint before a customer calls, texts, or submits a form and becomes a raw lead.
    • Select the 50/50 Model to split cost per lead credit evenly between the First Touch milestone and the Lead Creation milestone.
    • Select the Qualified Model to give 100% credit to the last touchpoint before a customer is scored as a qualified lead. Leads can be scored manually, keypad scoring, or automatically through CallScore.
    • Select the W-Shaped Model to split cost per lead credit evenly between the First Touch milestone, Lead Creation milestone, and the Qualified milestone with one-third credit assigned to each.

Add Sources to Cost per Lead Reporting

The three integrations that allow you to automatically pull cost per lead data into your report are Google Ads, Facebook Ads, and Bing Ads.

You can also add in manual sources with their spend amounts for a full side-by-side comparison of cost per lead across your campaigns.

Use this help article to learn how to add or edit sources to your cost per lead report.

Filter Report Data

Apply filters to your report to see cost per lead for a specific time frame. 

  1. Each column illustrates which of your sources > campaigns > ad groups > keyword/ad IDs sets are generating raw and qualified leads.

  2. Use the Keyword/Ad ID drop-down to sort your data based on PPC keywords or the individual ad level. 

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  3. Use the Raw Leads/Qualified Leads dropdown to filter your report by total leads or leads marked as qualified leads via manual scoring, CallScore, or keypad scoring

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  4. Use the Sources drop-down to filter your results by the source or choose Any to see your cost per lead rankings across Google Ads and Facebook. 

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  5. Change the date range of your report by selecting a Date Range.

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Export Your Report

You can export the data from your Multi-Touch Cost per Lead report to an Excel file.

  1. Click the ExportCSV button at the top right of the chart to download an Excel file of your attribution report with current filters and attribution model applied.

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FAQs

Who can see this report?

All users with login access to your account can see this report for their company. This includes administrators, managers, and reporting users.

Why do I see "n/a" for my cost per lead?

If you have an active Google Ads integration, but your report is showing "n/a" in the Cost per Lead column, you'll need to re-authorize your Google Ads integration to ensure that data can be sent to CallRail.

Follow these steps to authorize your Google Ads integration and receive cost per lead data.

What's the difference between a raw lead and qualified lead?

Raw leads include all leads that have contacted your business, whether or not they are a high-quality lead. Qualified leads are potential customers that have been qualified manually, through CallScore, or keypad scoring. Your cost per qualified lead totals will always be higher because qualified leads are further down the sales funnel, resulting in fewer total leads captured. 

What about Google ad extensions and Mobile Click-to-Call ads?

Google Ad Extensions and Mobile Click-to-Call ads are not included in the CPL report because they are not tracking numbers associated with session-level data which would allow us to report on multiple touchpoints.

Why does my data for today look incorrect?

Google has a 48-hour window where the data we’re pulling from the Google Ads API might not be correctly attributed. After 48 hours, all the data should match the correct campaign attributions. We recommend waiting 48 hours for accurate reporting on your Google Ads CPL.

Read more about Google's data freshness policy.

How does measuring CPL work over time?

Time is an important factor for cost per lead reporting. Often times, First Touch and Lead Creation milestones do not occur in the same week or month, which means that attribution data can backfill over time.  When you’re using keyword pools, we won’t have a customer’s First Touch session data until they call one of your tracking numbers (the lead creation event). That means a First Touch can backfill in your CPL reports and lower your cost per lead for that time frame.

Here’s an example: In January, Jim clicks on a Google Paid ad, browses a couple of pages of your website, but doesn’t make a call. In February, Jim googles your company name to find your website again (a Google Organic touchpoint) and makes a call to the tracking number on your website. Jim’s First Touch is the first Google Paid ad he clicked on, but that session data for January (when he clicked the ad) won’t show on your January CPL report until he calls you in February and we’re able to capture that session data. So once Jim calls your tracking number as his lead creation event, your January first touch will populate and lower the cost per lead for that First Touch source.

What about cookie expiration?

Our JavaScript snippet has a default cookie expiration of one year. You can also set a custom cookie expiration for your account. Once a visitor’s cookies expire or a visitor clears their cookies, they’ll be treated as a new visitor.

Learn about cookie duration settings for the JavaScript snippet.

How are outbound calls attributed?

Outbound first touches (ex. Sales team reaching out to potential customers) will show as a first touch unless session data reveals when the customer calls again that they had interacted with advertising before the outbound call. The outbound call will still be recorded in the visitor timeline.

 

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