CallScribe Search

CallScribe Search is a tool for quickly searching your call transcriptions for important information. You can search your transcribed calls from the past year to find specific words, phrases, or a set of search terms for a deeper analysis of your calls and to quickly return a list of relevant calls from your call log. 

Use this article to learn how to:

  • Use CallScribe Search to search your call transcriptions 

Getting Started

CallScribe and call recording must be activated in your account before you can use CallScribe Search. CallScribe is an optional add-on available for $0.025/minute on the Starter plan, and for $0.02/minute on the Pro plan and higher. 

Learn more about CallScribe in this help article.

CallScribe Search searches calls within the past year or up to the date that you turned on CallScribe. 

How to Use CallScribe Search 

Use these instructions to access CallScribe Search in your account. 

  1. Navigate to your Activity dashboard. 

    Screen_Shot_2018-09-28_at_2.45.35_PM.png

  2. Select CallScribe Search in the left-hand column. 

    Screen_Shot_2018-09-28_at_2.46.17_PM.png

  3. Select a specific company or search transcriptions in all companies. 

    Screen_Shot_2018-09-28_at_2.51.59_PM.png

  4. Enter a search term or set of search terms. Separate multiple search terms with commas and use quotations for exact matches. 

    Screen_Shot_2018-09-28_at_2.54.07_PM.png

  5. Filter your results by the speaker underneath the search bar. 

    Screen_Shot_2018-09-28_at_2.52.51_PM.png

  6. Your results will be ordered by how many times your search term(s) appear in the transcript with your search terms highlighted in the transcription preview. 

    Screen_Shot_2018-09-28_at_2.59.12_PM.png

  7. Click the Recording icon to listen to the call recording for that call. 

    Screen_Shot_2018-09-28_at_3.01.36_PM.png

  8. Select the Note icon to add a note to that call. You can also qualify or tag a call from this view. 

    Screen_Shot_2018-09-28_at_3.02.36_PM.png
  9. Click the Timeline icon to be taken to the caller timeline for that call. 

    Screen_Shot_2018-09-28_at_3.12.12_PM.png

Filter Your Search Results

You can filter your CallScribe Search results by company, speaker, date range, tracking number, duration, qualified status, and tag. 

  1. Select a company to filter results by company or search all companies. 

    Screen_Shot_2018-09-28_at_2.51.59_PM.png

  2. Filter results by speaker underneath the search bar. 

    Screen_Shot_2018-09-28_at_2.52.51_PM.png

  3. Select the Filter by icon at the top right of the page to filter your CallScribe Search results by Date Range (up to the past year), Numbers, Duration, Qualified status, and Tag. 

    Screen_Shot_2018-09-28_at_3.15.19_PM.png

FAQs

Which call transcriptions are being searched?

CallScribe Search looks for your search terms in all your transcripts for up to a year or since you activated CallScribe (if you haven't had the feature for a full year). You can add additional filters using the speaker filter options and the Filter By selection at the top right of the page.  

How are my results ordered?

CallScribe Search results are ordered by how frequently your search terms appeared in the call transcript. 

Can I only search for terms that I've set up my keyword spotted sets?

Nope! You can search your call transcripts for any terms, whether or not you've added them to one of your keyword spotting sets. Using CallScribe Search might help you discover new keyword sets to leverage or even new PPC keywords and/or ad copy for better audience targetting. 

Learn more about Keyword Spotting

Have more questions? Submit a request

Comments

Need additional help? Ask our Community!