Bulk Configure CallScore

Bulk configuring CallScore allows you to update the CallScore feature for multiple companies in your account at one time. It also allows you to set up an automatic configuration for new companies in your account. 

Use this article to learn how to:

  • Activate CallScore for multiple companies in your account
  • Deactivate CallScore for multiple companies in your account 

Getting Started

Call recording will need to be enabled for tracking numbers that use CallScore. CallScore messages can only be read in English (US).

Read how to enable call recording for your tracking numbers

CallScore is a free feature in your account that automatically qualifies leads based on pre-set criteria such as call duration and tags.

Learn more about the CallScore feature.  

Activate CallScore for Multiple Companies 

Bulk configure CallScore to quickly change settings in multiple companies and apply a configuration for all future companies in your account. 

  1. Select Manage Account at the top right of your account. 

    Screen_Shot_2018-12-05_at_9.11.31_AM.png
  2. Click Scoring under Intelligence. 

    Screen_Shot_2019-02-23_at_12.41.27_PM.png

  3. Select the companies where you'd like to activate CallScore. 

    Screen_Shot_2018-11-28_at_4.01.15_PM.png

  4. Choose All Future Companies if you'd like the configuration to automatically apply to any new companies in your account. 

    Screen_Shot_2018-12-05_at_8.53.55_AM.png

  5. Select Configure

    Screen_Shot_2018-12-05_at_8.56.41_AM.png

  6. Choose to score all calls or score specific calls. 

    Screen_Shot_2018-12-05_at_8.59.32_AM.png

  7. If you choose to score specific calls, choose the criteria for calls that will be scored. For example, only calls greater than 15 seconds. 

    Screen_Shot_2018-12-05_at_9.02.58_AM.png
  8. Once you've chosen your configuration, select Activate in the summary report. These configurations will overwrite any previous configurations in your account. 

    Screen_Shot_2018-12-05_at_9.03.56_AM.png

Disable CallScore for Multiple Companies

You can also bulk disable CallScore for multiple companies in your account. 

  1. Select Manage Account at the top right of your account. 

    Screen_Shot_2018-12-05_at_9.11.31_AM.png

  2. Click Scoring under Intelligence. 

    Screen_Shot_2019-02-23_at_12.41.27_PM.png

  3. Select the companies where you'd like to deactivate CallScore. 

    Screen_Shot_2018-11-28_at_4.01.15_PM.png
  4. Select Configure

    Screen_Shot_2018-12-05_at_8.56.41_AM.png
  5. Click Disable to remove these features from your selected companies.

    Screen_Shot_2018-12-13_at_9.36.20_AM.png
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