PCI Redaction

PCI Redaction removes customer billing information from call recordings and call transcripts such as credit card numbers, CVV, and billing zip codes. 

Use this article to learn how to: 

  • Activate PCI Redaction 

Getting Started

PCI Redaction requires call recording and CallScribe to be activated for your account. 

Learn how to activate call recording.
Learn how to activate CallScribe

Activate PCI Redaction

  1. Select Settings in the top navigation. 

    Screen_Shot_2019-02-07_at_12.33.30_PM.png

  2. Click CallScribe & Keyword Spotting under Intelligence. 

    Screen_Shot_2019-02-07_at_12.33.56_PM.png

  3. Make sure CallScribe is activated. 

    Screen_Shot_2019-02-07_at_12.35.18_PM.png

  4. Select the check box for PCI Redaction. You can turn off PCI Redaction at any time. Previously redacted calls will not be restored, but future calls will not include redactions. 

    Screen_Shot_2019-02-07_at_11.15.24_AM.png

  5. Click Save at the bottom of the page to activate. 

    Screen_Shot_2019-02-07_at_12.37.04_PM.png

  6. Billing information will be removed from call recordings and show as [redacted] in your call transcriptions like this: 

    Screen_Shot_2019-02-07_at_12.47.03_PM.png

FAQ

How does PCI Redaction work?

Our PCI Redaction feature is designed to look for and redact credit card information, specifically. It currently has a 90% accuracy rate that continues to improve over time through machine learning. 

Will it remove other information?

Sometimes, PCI Redaction will remove other numerical information surrounding a credit card number on calls where credit card information has been spotted, but this doesn't happen often. 

 

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