Telecom Regulations for Australia, New Zealand, and Brazil

Customers with call tracking numbers in Australia, Brazil, and New Zealand are required to confirm their business address and identity before creating additional tracking numbers. These are global government regulatory requirements in the telecom industry that facilitate the privacy and security of personal data for callers in these countries. 

Required Documentation for Australia

To continue using CallRail for Australian tracking numbers, you'll need to provide our team with the following:

  1. Proof of identity 
  2. Proof of business ID number
  3. Proof of business address

An excerpt from the Australia commercial register can prove all three of these. The address you provide can be anywhere in the world. 

If your commercial register does not prove your business address, you can also provide one of these documents:

- A utility bill
- Tax notice
- Rent receipt
- Title deed

Fill out the form below for every business with CallRail tracking numbers in Brazil. We'll follow up with you via email after we've submitted your documentation: 

Submit Australian Documentation

Required Documentation for Brazil

To continue using CallRail for Brazilian tracking numbers, you'll need to provide our team with the following:

  1. Proof of identity 
  2. Proof of business address

An excerpt from the Brazilian commercial register can prove both your business address and identity. The address you provide must be in Brazil. 

If your commercial register does not prove your business address, you can also provide one of these documents:

- A utility bill
- Tax notice
- Rent receipt
- Title deed

Fill out the form below for every business with CallRail tracking numbers in Brazil. We'll follow up with you via email after we've submitted your documentation: 

Submit Brazilian Documentation

Required Documentation for New Zealand

To continue using CallRail for New Zealand tracking numbers, you'll need to provide our team with the following:

  1. Proof of identity 
  2. Proof of business address

An excerpt from the New Zealand commercial register or your business registration can prove your business address. This should show your business name and address in New Zealand.

The address you provide cannot be a P.O. box and must be in New Zealand. If your commercial register does not prove your business address, you can also provide one of these documents:

- A utility bill
- Tax notice
- Rent receipt
- Title deed

Fill out the form below for every business with CallRail tracking numbers in New Zealand. We'll follow up with you via email after we've submitted your documentation: 

Submit New Zealand Documentation

FAQs 

I haven't created phone numbers in Brazil and New Zealand yet. Can I create new tracking numbers in these countries?

At this time, we're unable to create new tracking numbers in these countries for customers who don't already have tracking numbers in these countries. If you've already purchased phone numbers in these countries, then you can continue to create new phone numbers for New Zealand and Brazil. 

Is this only a requirement for tracking numbers with CallRail?

No. All phone carriers are required to provide this documentation due to changing security standards across the globe in the telecom industry. These regulations help protect you and your customers from the misuse of tracking numbers.