Calls by Day & Time Custom Report

This feature is available for the Advanced plan and higher.
Use our help article to see or change your pricing.

The Calls by Day & Time custom report provides details on the number of calls received on each day of the week, as well as within each hour in a day. You can use this report to understand your peak call times and to see how your calls trend daily or weekly.

Getting Started

This report is available at the company-level within your account.

Calls by Day & Time Custom Report Overview

Use these instructions to access your Calls by Day & Time custom report.

  1. Click Analytics in the navigation bar on the left, then select Reports at the top of the page.

  2. Click on Create Report from the Custom list of reports in the menu on the left.

  3. Find the Calls by Day & Time option and click Create Report.

  4. Name your report by clicking the Pencil icon at the top of the page or select Rename Report within the Report Options drop-down menu on the upper-right of the page. You can update the name of your report at any time.

  5. View and interact with your Calls by Day & Time custom report. Use the filter panel at the top of the report to determine which companies and types of calls you'd like to see in your desired time frame. Hover over your bar graphs to see a breakdown of repeat calls vs. first-time calls. 

  6. If you choose to drill-down further, select Add Filter and pick additional filters you'd like for your report. This drop-down only shows if you're adding filters.

  7. Note: For a closer study of each type of call received during a particular day of the week, click on the desired number in the table. After doing so, click the Edit Columns button to choose which metrics you'd like to see highlighted within the table. 

Export and Print Report

You can print, save your report to a PDF file, or export your report to an Excel file.

  1. Select Export at the top of the table.

  2. Choose Excel to download an Excel file of your report. If you choose to export to Excel, your report will include a cover sheet that details the filters you used to create your report.

  3. Select PDF Instructions and follow your browser-specific directions to save the report as a PDF file. You can also view this help article for more details.

  4. Click Print to print your report with the current filters and grouping applied.

Duplicating and Deleting a Custom Report

If you'd like to duplicate or delete a custom report you've created, you can do so at any time.

  1. Click Analytics in the navigation bar on the left, then select Reports at the top of the page.

  2. Click on the report you'd like to duplicate or delete under Custom on the menu to the left.

  3. Click Duplicate Report or Delete Report within the Report Options drop-down menu.

  4. Confirm your choice by clicking Duplicate or Delete.