Signing up for the New Lead Center

Lead Center is CallRail's flagship lead management system, designed to help small businesses capture, manage, and engage with leads, all in one place.

Lead Center serves as a digital database, unified communications hub, and cloud-based softphone, rolled into one, easy-to-use tool. A unified inbox allows your agents to manage your inbound and outbound communications from one place. Customer interaction histories add context to each interaction. And call monitoring, routing, and reporting tools set you up to offer a best-in-class customer experience.

Try the new Lead Center for free

To start a 14-day free trial, follow the directions below. You must be an account administrator to begin your trial.

  1. Sign in to your CallRail account.

  2. Click on the new Lead Center icon in the global navigation bar on the left side of the screen.

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  3. Follow the instructions in the onboarding wizard.

If you do not have a CallRail account and are interested in trying Lead Center, contact our Sales team at (888) 771-3005 or click here to set up a demo.

New Lead Center Plans

Lead Center is available to all CallRail users, who can choose between two plans. 

Lead Center Essentials

  • $30 per agent per month
  • Includes 500 softphone minutes free
  • $0.03 per minute for additional softphone minutes 
  • Toll-free minutes surcharge of $0.015
  • $0.06 per multi-media (MMS) text message
  • Regular text message (SMS) rate based on your Calls and Texts plan. 

Lead Center Unlimited

  • $90 per agent per month
  • Includes unlimited softphone minutes free
  • Toll-free minutes surcharge of $0.013
  • $0.03 per multi-media (MMS) text message
  • Regular text message (SMS) rate based on your Calls and Texts plan.

Softphone minutes include all inbound and outbound phone calls placed from or answered using Lead Center. If you are using a toll-free number, a certain amount of toll-free minutes are included in your main CallRail plan. The toll-free surcharge is for any minute beyond that amount used in Lead Center.