Troubleshooting Contacts

This article is related to the new version of Lead Center. For information about our original Lead Center offering, check out these support articles.

Getting Started

A Contact in Lead Center is someone who's been added to a list of people you’re looking to interact with in Lead Center. To learn about how to manage your contacts, check out our article for more information!

If you notice that your Contacts are not uploading, there are several different ways we can help you determine why. 

What to look for if your upload failed

Upload failure means that there was something incorrect in the format of the file that was provided. You can address this by:

  1. Double-checking the columns in your template to ensure that the column headers or order of the columns have not changed. If either are changed in any way, your file won't upload successfully.

  2. Making sure you are saving your updated template a CSV file. Some spreadsheet programs may automatically save as another file type, so you'll want to confirm that you're saving or exporting as a CSV.

  3. Uploading your file again once all of the above looks checks out.

If you've tried all of these steps and continue to have issues with uploading your file, please contact our Support team for further assistance.

What to look for if some of your Contacts didn't upload

Here are some of the scenarios that cause your Contacts to not show as being uploaded.

  1. You may already have a Contact with that phone number or email address.

  2. You may have previously had this person as a Contact and deleted them.

FAQs

Why does it say 0 of my Contacts have been successfully uploaded?

Any duplicate Contact phone number or email address that already exists within the system will not count as a new upload.

If I delete a Contact, can I add them back?

Not yet. We recommend editing a Contact's details instead of removing them if a change is needed.