If you've routed a tracking number to a call flow or Agent within Lead Center, you can also set a primary company number as a backup destination number in case the usual endpoint for the call is unavailable.
This number is set on a company basis, meaning the number you choose will become the fallback routing destination for all tracking numbers in the chosen company under your main account.
Setting Up a Primary Company Number
- Click the Account Icon in the upper-left corner and then Account Settings from the menu that unfolds.
- In the options listed on the left of the next page, select All Companies under the Companies section.
- Click the gear icon at the right of the row for the company you'd like to set a primary destination number for and choose Edit Company.
- Locate the field labeled Primary Phone Number and enter in the phone number you'd like to use for fallback routing, then click Update.