Emergency on-call support is available outside of normal business hours for urgent Lead Center issues only.
Issues defined as urgent include:
- The inability to access the CallRail Dashboard or Lead Center
- Being unable to make or receive calls
To access support, click the Help icon in the left-hand navigation from anywhere in CallRail or Lead Center.
Please note that non-urgent issues and any requests submitted online will be addressed during regular business hours.
For non-urgent issues, LC phone support is available 9 am to 9 pm ET on Monday - Friday, and Saturday from 9 am to 6 pm ET.