Activate or Disable Text Messages

Each local tracking number you create is automatically set up to receive text messages. If you've previously turned off text messaging for a local number and would like to reenable text messaging, use the first set of instructions in this help article.

Text messaging is not available for toll-free tracking numbers.

Disabling text messaging will prevent any further text conversations from appearing on the selected tracking number in your account. When text messages are disabled, old text conversations and messages will not be deleted and will still be accessible in Lead Center. Text messages can be turned on or off at any time.

Send and Receive Text Messages.

Activate Text Messaging

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you'd like to activate text messages.

  3. Click the pencil icon for the local tracking number where you'd like to reactivate text messages.

  4. Scroll down to the Advanced Options and select the pencil icon in the upper-right corner to open the menu.

  5. Check the box for the option Receive text messages (SMS) on my tracking number.

  6. Select Save Number at the bottom of the section.

Disable Text Messaging

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you'd like to disable text messages.

  3. Click the pencil icon for the local tracking number where you'd like to disable text messages.

  4. Scroll down to the Advanced Options and select the pencil icon in the upper-right corner to open the menu.

  5. Uncheck the box for the option Receive text messages (SMS) on my tracking number.

  6. Select Save at the bottom of the section.

FAQs

Can international numbers send/receive text messages?

Only local U.S. and Canadian tracking numbers can send and receive text messages.

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