Listening to Voicemails

Once your tracking numbers have received voicemails, you'll be able to review your voicemails in your Voicemail report, caller timeline, and email notifications. Once you’ve listened to a voicemail, the playback icon will change colors to indicate you’ve listened to that call previously. 

Listen a voicemail from the call log 

  1. Click Analytics on the left navigation bar.

  2. Find the call whose voicemail you'd like to listen to, and click Recording on the right-hand side of the call log.

          Screen_Shot_2018-09-04_at_11.46.20_AM.png

  1. A pop-up window will appear at the bottom of your screen. You can scroll through your call log and take actions on other calls while you listen to your selected voicemail.

  2. Click Minimize to listen to the voicemail in a smaller view. 

    Screen_Shot_2018-09-04_at_12.58.21_PM.png

Listen a voicemail from the caller's timeline

  1. Click Analytics on the left navigation bar.

  2. Find the call whose voicemail you'd like to listen to, and click the Timeline icon on the right-hand side of the call log.

    Screen_Shot_2018-05-16_at_10.58.59_AM.png

  3. Find the voicemail you'd like to listen to (if the caller has multiple voicemails on their timeline) and click the Play icon.
Was this article helpful?
0 out of 1 found this helpful

Articles in this section

See more
Ask the Community
Find best practices, post, and learn from CallRail users.
CallRail Support Hours
Weekdays 9:00am - 9:00pm EST & Lead Center Support available Saturday 9:00am - 6:00pm EST