Listening to Recordings

There are several places where you can listen to recorded phone calls. Once you’ve listened to a call, the playback icon will change colors to indicate you’ve listened to that call previously. 

Listen a recording from the call log

  1. Click Analytics on the left navigation bar.

  2. Find the call whose recording you'd like to listen to, and click Recording on the right-hand side of the call log.

          Screen_Shot_2018-09-04_at_11.46.20_AM.png

  1. A pop-up window will appear at the bottom of your screen. You can scroll through your call log and take actions on other calls while you listen to your selected recording.

  2. Click Minimize to listen to the call recording in a smaller view. 

    Screen_Shot_2018-09-04_at_12.58.21_PM.png

Listen a recording from the caller's timeline

  1. Click Analytics on the left navigation bar.

  2. Find the call whose recording you'd like to listen to, and click the Timeline icon on the right-hand side of the call log.

    Screen_Shot_2018-05-16_at_10.58.59_AM.png

  3. Find the recording you'd like to listen to (if the caller has multiple recordings on their timeline) and click the Play icon.

 

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