Any administrator on an account can update the billing information on your CallRail account. Whether you’re adding a new credit card to the account, or changing your billing method to a different credit card number, follow the instructions below.
An administrator is the only type of user that can change or access credit card information on an account. Each CallRail account can only have one credit card number on file.
Updating your credit card
- Click the Account icon in the top left to open the My Account panel, then click Account Settings.
- Choose Billing from the Manage header on the left.
- Scroll to your saved credit card, and click the pencil icon in the box.
- Enter your credit card information, click Save under the form fields, and then click Finish Checkout in the lower-right part of the screen to complete the process.
Can I add more than one credit card to my account?
We can't add more than one credit card to a single account; however, you can create multiple CallRail accounts (one for each client or credit card you need to invoice), and retain access to all your accounts using Account Center. CallRail's Account Center allows you to use a single login to access all of your accounts while keeping billing separate for each account you manage:
Here are instructions on how to set up your Account Center.
Why won’t my credit card information update?
If you’re having trouble entering your credit card information, we recommend first double-checking the zip code and CVV associated with the billing address of the card you’d like to use.
If you have any questions regarding the billing information on your account, please don't hesitate to contact our support team.
Why is my card being declined?
The most common reason credit card payments are declined is because the zip code entered in CallRail doesn't match the zip code associated with the billing address.
Our payment processing system also does not accept prepaid credit cards as a security measure to prevent fraud. If you're using a prepaid credit card, and your card is being declined, please enter a different credit card for billing purposes.
Additionally, we cannot accept credit card payments from China, Hong Kong, India, Indonesia, Nigeria, or Russia.