CallRail's suite of Conversation Intelligence features uses your recorded calls for insights on lead quality. Get your calls automatically transcribed with Transcript intelligence and classify them with Automation Rules. You can also use Automation Rules to have the most important key terms and phrases highlighted for better campaign management.
Transcript intelligence
Save valuable time with Transcript intelligence. This feature allows you to read full conversations between your team and customers by transcribing your calls, freeing you from the task of listening to every recorded call. This feature is available in the caller's timeline, and you can move to key moments in the conversation by clicking on the call recording's waveform to read the entire transcript without having to listen to the call.
You'll receive an email notification with a preview of each call's transcript. You can click the link in the email to be redirected to the caller's timeline, where you can read the full transcript of the call.
Learn more about Transcripts with this help article.
Automation Rules
Automation Rules allow you to classify your interactions automatically. You tell us which types of interactions you want to focus on by choosing criteria — call length, which marketing campaign a call is associated with, which words were spoken during the call, and much more — and we’ll qualify, score, tag, or assign a value to the ones that meet your criteria, automatically. Transcript intelligence must be on for Automation Rules to work.
Learn more about Automation Rules.
PII Redaction
PII Redaction removes sensitive items from your call recordings and transcripts, including information related to your customers' billing and personal information.
Learn more about PII Redaction.
FAQs
Is Conversation Intelligence HIPAA compliant?
Yes, CallRail's Conversion Intelligence features are HIPAA compliant.