There are a few different answer statuses in your call log and call reports that have unique meanings and symbols. Here is a breakdown of those statuses and their corresponding definitions to help you better understand the data provided.
Inbound Answered Call
When a call comes in and you answer it.
Inbound Missed Call
When a call comes in and doesn't go to a voicemail system after going unanswered for 15 seconds.
Voicemail Call
When a call comes in and either our call flow voicemail option in a call flow or the destination number’s voicemail answer the call.
Outbound Call
When you place a call to one of your customers.
Abandoned Call
When a caller disconnects before 15 seconds have passed, therefore not giving the destination number enough time to ring.*
*A call can be considered abandoned for outbound and inbound calls. You can see this by looking at the Duration column of the call log or report and you’ll see:
