Disable Call Recording

Need to disable a call recording? Follow the instructions in this article to disable call recording for one tracking number or multiple tracking numbers.

Disable Call Recording 

Call recording can be turned off for an existing tracking number on the number's configuration page.

  1. Click the Settings icon on left navigation bar.

  2. Choose the company where you’d like to disable call recording.

  3. Click the Pencil icon for the tracking number you’d like to update to go to its main configuration page.

  4. On the next screen, click the Pencil icon in the upper-right of the Number Options menu.

    Screen_Shot_2018-11-13_at_1.46.05_PM.png

  5. Under Number, click the checkbox to disable call recording. 

  6. Click Save Number at the bottom of the page to save your changes.

Disable Call Recording for Multiple Numbers

The bulk editing options in CallRail allow administrators to disable call recording for multiple tracking numbers at the same time. We'll send you a confirmation email once all of your numbers have been updated. 

  1. Click the Settings icon on left navigation bar. 

  2. Choose the company where you'd like to bulk edit tracking numbers.

  3. Click Account-Level Numbers at the top right.

  4. Choose the number(s) where you'd like to disable call recording.

  5. Click the Bulk Actions button at the top left.

  6. Select Call Recording, then click Next.

  7. Select Disable Call Recording to turn off call recording for those selected numbers.

  8. Click Save Changes.
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