On occasion, you may notice your outbound calls are appearing with nuisance labels such as, "Scam Likely", “Robo Call”, or "Spam Likely" to prospective leads when you call them. We understand this can be frustrating and can result in your outbound calls going unanswered or getting blocked.
Getting started
In this article we’ll cover our process for removing nuisance labels on your phone number.
Alternatively, if your tracking numbers are receiving spam calls, you can read this support article to learn about multiple methods you can take to curb these calls to your tracking numbers.
Registering your numbers
To help eliminate "Scam Likely" labels on your numbers, we recommend registering your U.S. tracking numbers using Free Caller Registry. Free Caller Registry allows businesses making legitimate outbound phone calls to submit their data to the three call management services providers that support the major U.S. wireless carriers.
The Support team is available to help throughout the entire registration process. If you need assistance or have questions about the process, please submit a ticket to our Support team.
This process is only available for U.S. phone numbers. If you have international numbers, we recommend contacting the terminating carrier that is marking your outbound calls as spam to request changes to your outbound caller ID.
FAQs
Will registering my numbers fix mislabeled calls?
Number registration often fixes mislabeling, but it is not a guarantee against mislabeled calls in the future. Registered numbers can still be flagged or mislabeled. To avoid getting your numbers mislabeled or flagged, we recommend:
- Remain consistent in your calling behavior by keeping track of unusual spikes in traffic volumes.
- Ensure that you have complied with all relevant TCPA laws, FCC regulations, and CallRail's Terms of Use.
Should I register the numbers I just purchased?
Yes, we recommend registering any number you recently purchased since nuisance labels are not automatically removed from a number after the previous owner releases it.
