On occasion, you may notice your outbound calls are appearing with nuisance labels such as, "Scam Likely", “Robo Call”, or "Spam Likely" to prospective leads when you call them. We understand that this can be frustrating and can result in your outbound calls going unanswered or getting blocked.
Getting started
In this article, we’ll cover our process for removing nuisance labels on your phone number.
Alternatively, if your tracking numbers are receiving spam calls, you can read this support article to learn about multiple methods you can take to curb these calls to your tracking numbers.
Registering your numbers
We take a multi-pronged approach to eliminating the "Scam Likely" label that may appear on a recipient's CallerID when you call them. The first step of the process is to register your tracking numbers using Free Caller Registry (USA Only).
The Support team is available to help throughout the entire registration process. If you would like to start this process for your tracking numbers, please submit a ticket to our Support team.
FAQs
Will registering my number fix mislabeled calls?
Number registration often fixes mislabeling, but it is not a guarantee against mislabeled calls in the future. Registered numbers can still be flagged or mislabeled. To avoid getting your numbers mislabeled or flagged we recommend:
- Remain consistent in your calling behavior by keeping track of unusual spikes in traffic volumes.
- Ensure that you have complied with all relevant TCPA laws, FCC regulations, and CallRail's Terms of Use.
Should I register numbers I just purchased?
Yes, we recommend registering any number you recently purchased, since nuisance labels are not automatically removed from a number after the previous owner releases it.
