Voicemail Transcription

If you are using a Voicemail step within the Call Flow Builder and are on a Conversation Intelligence plan, you’ll also have the option to enable CallRail’s voicemail transcription. Your voicemail's transcription will then be available in an email notification received after a call ends, as well as in your Voicemail report and in a caller’s timeline. 

Click here to learn more about our Conversation Intelligence plan. Use our help article to see or change your pricing.

Getting Started

Once your tracking numbers have received voicemails, you'll be able to review your transcripts in your Voicemail report, caller timeline, and email notifications. 

Transcription will be billed at your Conversation Intelligence plan's cost per minute. If you have included usage in your plan, your voicemails will apply to that total. 

Use this help article to learn more about CallRail's Voicemail report.

Use this help article to learn about email notifications for missed calls and voicemails.

Reviewing Voicemail Transcripts

Use this set of instructions to review voicemail transcripts on your call log.

  1. Click Analytics in the navigation bar on the left.

  2. Select Activity at the top of the page.

  3. Find the caller whose voicemail transcription you'd like to review, and click to view their Timeline at the far right of their call's row.

    Timeline.png

  4. Read your voicemail transcription on the right side of the page.

FAQs

Am I still charged for transcription if the caller doesn't leave a message?

No. Any voicemail transcription that is blank, or says "(background noise)" or "(background conversation)" will not appear on your invoice.

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