Managing your Uploaded Recordings

In this article, you'll learn how to manage any recording you have uploaded to CallRail.

You can manage audio files that have already been uploaded directly from the call flow builder and upload new audio files that you can use later when creating or updating a Greeting, Menu, or Voicemail step. 

Downloading a recording

Follow the steps below if you need to download a recording you own.

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you’d like to download a recording.

  3. Click Workflow at the top of the page.

  4. Choose Uploaded Recordings from the Manage header.

  5. Find the recording you'd like to download and click play.

  6. The file will open in a separate window.

  7. Click on the three dots menu.

  8. Click download.

Editing a recording

Follow the steps below you need to edit a recording you own.

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you’d like to edit a recording.

  3. Click Workflow at the top of the page.

  4. Choose Uploaded Recordings from the Manage header.

  5. Find the recording you'd like to edit and click the pencil icon.

  6. Make the required changes and click save.

Deleting a recording

You can remove any recording you've uploaded, as long as the file is not actively used in a call flow

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you’d like to delete a recording.

  3. Click Workflow at the top of the page.

  4. Choose Uploaded Recordings from the Manage header.

  5. Find the recording you'd like to delete and click on the trash can icon to the right of the file.

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