Dynamic Number Insertion and Caching Plugins

CallRail’s JavaScript snippet allows you to integrate call tracking on your website using dynamic number insertion (DNI).

If you notice that your tracking numbers aren't swapping, it may be a good idea to check your plugins.

Certain plugins can cause the JavaScript snippet to fail. Plugins like WP Rocket work by removing code that is deemed unnecessary to improve a page’s load time. This can often cause our JavaScript snippet to be removed from your website. When this happens, the CallRail JavaScript no longer loads on your website, and numbers will not swap properly.

We suggest either disabling these types of plugins, or excluding cdn.callrail.com from the plugin so our JavaScript snippet is not cached.

 

 

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