Lead Center

Overview

• The New Lead Center
• Lead Center Overview
• Premium Lead Center Features
• Transitioning to the new Lead Center
• Lead Center Agent Basics
• Granting Microphone Permissions in Your Web Browser

Routing Calls to Lead Center

• Creating a Lead Center Call Flow
• Routing a Tracking Number to Lead Center

Managing Agents and Teams

• Agent Permissions for Lead Center
• Creating a new Lead Center Agent
• Team View Statistics
• Setting your Agent Availability
• Team View in Lead Center
• Creating Teams in Lead Center

Handling Calls

• Monitoring Calls
• Transferring Calls
• Placing and Answering Calls in Lead Center

Handling Texts

• Multimedia Text Messaging in Lead Center (MMS)
• Quick Texts in Lead Center
• Sending and Accepting Text Messages in Lead Center

Handling Chats

• Setting up Chat
• Set your Chat Availability
• Handling Chats in Lead Center
• Chat Notifications

Lead Center Mobile App

• Lead Center Mobile App Notifications
• Phone calls in the Lead Center mobile app
• Lead Center Mobile App Overview
• Sending and Receiving Text Messages in Lead Center's Mobile App

Lead Center – Legacy Version

• Lead Center Basics
• Activating Softphone
• Answer Calls Using Softphone
• Text Messaging Basics
• Outbound Calls Using Softphone
• Quick Texts