Visit CallRail.com System Status My Requests Submit a Ticket
Visit CallRail.com System Status My Requests Submit a Ticket
  1. CallRail Support
  2. Lead Center

Lead Center

Lead Center is a lead management system that provides a single, unified inbox for all your interactions. It allows you to seamlessly connect with, prioritize, and manage every lead—and offers real-time attribution and touchpoint data—all in one place.

Overview

  • The New Lead Center
  • Lead Center Overview
  • Premium Lead Center Features
  • Transitioning to the new Lead Center
  • Managing Contacts
  • Granting Microphone Permissions in Your Web Browser
See all 10 articles

Routing Calls to Lead Center

  • Creating a Lead Center Call Flow
  • Routing a Tracking Number to Lead Center
See all 2 articles

Managing Agents and Teams

  • Agent Permissions for Lead Center
  • Creating a new Lead Center Agent
  • Team View Statistics
  • Setting your Agent Availability
  • Team View in Lead Center
  • Creating Teams in Lead Center
See all 7 articles

Handling Calls

  • Monitoring Calls
  • Transferring Calls
  • Placing and Answering Calls in Lead Center
See all 3 articles

Handling Texts

  • Multimedia Text Messaging in Lead Center (MMS)
  • Quick Texts in Lead Center
  • Sending and Accepting Text Messages in Lead Center
See all 3 articles

Lead Center Mobile App

  • Sending and Receiving Text Messages in Lead Center's Mobile App
  • Lead Center Mobile App Overview
See all 2 articles

Lead Center – Legacy Version

  • Lead Center Basics
  • Activating Softphone
  • Answer Calls Using Softphone
  • Text Messaging Basics
  • Outbound Calls Using Softphone
  • Quick Texts
See all 10 articles

Company

About Us Blog Pricing Privacy Policy

Copyright © 2011-2020 CallRail, Inc. All rights reserved.