Lead Center
Lead Center is a lead management system that provides a single, unified inbox for all your interactions. It allows you to seamlessly connect with, prioritize, and manage every lead—and offers real-time attribution and touchpoint data—all in one place.
Overview
- Lead Center Overview
- Multi-Company View
- Emergency On-Call Support for Lead Center
- Granting Microphone Permissions in Your Web Browser
- Lead Center Agent Basics
- Primary Agents
Routing Calls to Lead Center
See all 2 articlesManaging Agents and Teams
- Agent Permissions for Lead Center
- Creating a new Lead Center Agent
- Team View Statistics
- Setting your Agent Availability
- Team View in Lead Center
- Creating Teams in Lead Center
Handling Calls
- Placing an Internal Call
- Placing an Active Call on Hold
- Making a Transfer Outside of Lead Center
- Monitoring Calls
- Transferring Calls
- Placing and Answering Calls in Lead Center
Handling Texts
- Multimedia Text Messaging in Lead Center (MMS)
- Quick Texts in Lead Center
- Sending and Accepting Text Messages in Lead Center
Handling Chats
See all 4 articles