Have you successfully set up the Google Analytics 4 integration with CallRail?
I have enabled the GA4 integration for most clients in CallRail, but have struggled following the Google Analytics 4 integration help documentation with the added requirements of creating custom dimensions, metrics, etc. to actually get that data in GA4.
I have been familiarizing myself with GA4 over the past year, but still consider my competency low compared to my familiarity with UA. I've been successfully collecting data in GA4 and recreating goals like contact form submissions, etc. over the past year for client accounts. CallRail has been a bit of a bear for me. For starters, I'm a little disappointed that the GA4 integration is only now becoming available which means that I will not have these YoY comparisons for phone call reporting for clients when the switch to GA4 happens later this year.
All I want is to be able to recreate the current Universal Analytics set up (know how many phone calls were triggered and be able to attribute those phone calls to their appropriate source - whether that be organic, Google Ads, etc.).
Has anyone here successfully accomplished the above? If so, are you able to share the steps taken? I'm just a little baffled that by setting up the GA4 integration in the CallRail interface that this event data doesn't just start getting sent. I know I need to work through the custom dimensions, etc. steps in the documentation so if you have any tips to simplify this to ensure:
- The number of phone calls triggered from CallRail are captured as events/conversions in GA4
- They are properly attributed to each channel
...I would love your help!
Misc.: I also read in an email sent to me from CallRail that you will no longer be able to import these conversions from GA4 into Google Ads. Does anyone know more about this? I've successfully set up conversions for form submissions (recreating destination-based goals from UA in GA4) and imported those into Google Ads for conversion tracking.