Missed Calls With Lead Center .... HELP
We are using the lead center and have set up our round-robin for our business and have had multiple calls with Callrail Support to detect why we are having a high number of missed calls. In fact, our ticket has been in support for over 4 months with no answer.
The problem is when our agents are online, they will not be doing anything and the phone calls are going straight to voicemail. When we ask and tell support about this, they think we're crazy but that is the truth of what is happening. Our call flow is not set-up this way and support as verified this time and time again.
Can anyone on here be of some assistance or support? We would love to talk to someone who is a higher-up at callrail to help us get out problem solved.