How will call summaries help your business?
Call Summaries is an exciting new feature that we have given a select group of Conversation Intelligence customers early access to. This features gives you quick insights into conversations between your team and customers by providing a summary for each transcribed call. Using Call Summaries, you can review call transcripts at a glance by reviewing the summary of the call. This summary consists of three to five sentences that summarize the contents of the call. But how does it work?
Call Summaries utilizes an AI model that uses Abstraction to create a summary of the input. This method is very accurate and reliable.
Abstraction - AI model interprets the input (call and transcript), and analyzes the content/context of the conversation to understand the important aspects. It then generates a human-friendly summary, and the content is displayed in CallRail.
Our Support article outlining the basics of Call Summaries and where to find them can be found here.
Of course, we are always be seeking out ways to improve our Conversation Intelligence product. Help us shape and improve these products by providing your valued feedback and use cases!
How will Call Summaries help your business?