Voicemail Reporting

If a call goes to voicemail on the destination line as opposed to a voicemail in a call flow step, does this call get marked as a voicemail call in CallRail reporting?



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  • Official comment

    Good morning Aaron,

    Our system will attempt to detect a voicemail on your destination line and mark it as such in the call log. While the system is very accurate, it's not 100%. Your best bet for ensuring all voicemails appear in your report would be to set up a voicemail step in a call flow. 

    Let me know if you have any other questions, and welcome to the community!

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