Too many missed calls - no way to answer - no resolutions
1. No Answer button or phone rings and the call is nowhere to be found.
2. We have too many missed calls when agents are online and available. We checked our internet connections and they are all within your recommendations. We have logged in and out, enabled all pop ups and everything you have suggested for performance but it still occurs. A lot. Sometime calls come in and the phone won't even ring.
This screenshot there is no way to even answer the call. Only to decline it.
This call the agent shows busy BEFORE she even picks up the call. Why/How is that? Not offline - but BUSY
I just saw a pop up for an incoming call in the upper right of my screen. Phones did not ring. Both agents were available - showed up as a missed call-no way to answer