Column Order & Default View Settings in Call Log

We're trying to set up Call Center agents to be able to qualify leads as good or bad. I realize that Call score does this, however I’d like to go further. We'd love a way to change the order of the columns in the call log under activity. I also would like to be able to have the settings to be saved to a default view so that you do not have to go into activity each time and change the settings (select all companies, etc).



1 comment
Date Votes
  • Official comment


    Thanks for providing the great suggestion. I can definitely see how this could be valuable and helpful for increased efficiency. What type of criteria outside of Callscore are your call center agents looking for in order to qualify leads as good or bad?

Please sign in to leave a comment.

Didn't find what you were looking for?

New post